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Technical Support

Do you have an issue with a GAL product? Do you have a process question or any other concern? Our skilled support team is standing by to help.

Technical Support

All GAL customers have access to free Tech Support between 6:00 am – 6:00 pm (ET) Monday through Friday, and between 8:00 am – 4:30 pm (ET) on weekends. Simply call 877.425.7778, or use the form below to submit your issue.


Downtime is not an option. When you encounter a maintenance issue that needs an expert immediately, we will be there. With the Vantage Link – Virtual Support tool our experts can now visually collaborate with you using your existing mobile device as if they were working side-by-side. They can visually demonstrate, freeze images, use hand gestures, import documents, and even add real objects into the merged reality environment. With Vantage Link – Virtual Support, our experts can show a resolution, not just describe it, even thousands of miles away. Simplifying problem-solving and helping increase worker efficiency while reducing maintenance costs.

To get started, contact our Tech Support team at 877-425-7778 or email

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